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Return to shopFrequently Asked Questions
Shopping
Free on orders of two items or more. A single item ships for a flat US$7.95, which includes registered airmail and full tracking. There are no weight surcharges, no remote-area surcharges and no handling fee added at checkout — the price you see in the cart is the price you pay for delivery.
Orders are picked, checked and packed within 1–3 business days, then delivery takes a further 9–11 business days to the United States, the United Kingdom, Canada, Australia, New Zealand and most of Europe. Remote postcodes and island territories can take a few business days longer. During a new drop, a sale or a national holiday, handling can take a day or two extra.
Yes — we ship to most countries. If your destination is not available at checkout, message us on WhatsApp at +86 180 3551 8564 and we will confirm whether we can reach you and at what rate.
Every order ships as a registered packet with a tracking number, which appears in the dispatch email we send when your parcel leaves our warehouse. Track it at 17track.net, which covers most international carriers in one place. International tracking often goes quiet for several days between carrier handovers — a stalled status is far more often a scan gap than a lost parcel. If tracking has not moved for ten business days, contact us and we will open a trace with the carrier.
Possibly. Import duties and sales tax are set by your own customs authority, payable by the recipient, and are outside our control. We cannot mark an order as a gift and we cannot under-declare its value — both are customs fraud and we will not do it, whatever the order. Please do not ask.
All orders are dispatched from our warehouse and carried by international airmail. We say this plainly so you can plan for the transit time and for any customs charge on arrival, rather than being surprised by either.
Payment
PayPal, credit and debit cards, and Zelle. Card payments are processed over an encrypted connection by our payment provider — we never see or store your full card number.
Yes. Checkout runs over an encrypted HTTPS connection and card details are handled by our payment provider rather than stored on our servers. We only ever see the last four digits of a card and the result of the transaction.
A decline almost always comes from your card issuer rather than from the order. Check that the billing address matches the one your bank holds, then try again or use another method. An order is only created once payment is confirmed, so a declined attempt leaves no charge behind and nothing to cancel.
Yes. Enter it in the coupon field at checkout and the discount is applied before payment. One code can be used per order, and codes cannot be combined.
Prices are shown in US dollars and we do not add sales tax at checkout. Any import duties or local sales tax charged when your parcel arrives are set by your own customs authority, not by us.
All prices are charged in US dollars (USD). Your bank or card provider converts the amount at their own rate and may add a foreign transaction fee, which is outside our control.
Returns
30 days from the delivery date shown on your tracking record. Items must be unworn, unwashed and unaltered, with the original tags attached and the original packaging included.
If the item is faulty, damaged or not what you ordered, we cover the return shipping and send a replacement or a full refund at no cost to you. If you changed your mind, you cover the return shipping and a US$20 per item return-and-exchange fee applies.
Refunds go back to the original payment method. Allow 3–5 business days on our side once the returned item passes inspection, plus your bank or provider’s settlement time — usually a further 5–10 business days for card payments, and faster for PayPal.
Yes, subject to stock. Exchanges follow the same 30-day window and the same US$20 per item fee where the original item is not faulty. Message us first so we can reserve the size you want — sizes sell out, and there is nothing more frustrating than a return that arrives to find your size gone.
Message us within 48 hours of delivery with photographs of both the item and the packaging. We will arrange a free return or send a replacement and cover all shipping costs in either direction. Please keep the packaging until the case is settled — carriers and insurers ask to see how the parcel arrived.
Yes. Discounted items follow the same 30-day policy — a markdown does not remove your right to return. Items that come back worn, washed, altered or without their original tags are not eligible.
Sizing & Fit
Use the measurement table on the product page rather than the letter on the label. Every listing gives chest width, body length and shoulder width for each size, and our garments are cut with a relaxed streetwear fit that sits differently from standard high-street sizing. If you are between two sizes and want the intended loose look, take the larger one.
No, and it is worth checking both before you order. Fear of God and Essentials pieces are cut oversized with dropped shoulders and a longer body — if you want a trimmer look, consider sizing down. Stone Island is Italian sizing and generally runs closer to true to size, so size up if you want room to layer.
Yes, as long as the parcel has not been dispatched. Message us on WhatsApp or email us with your order number straight away — orders are usually picked within 1–3 business days. Once a parcel is in the mail it cannot be cancelled, but you can still return it under our 30-day return policy.
Popular pieces and colourways are restocked when our supplier re-releases them. Send us the product name and we will tell you honestly whether another delivery is expected.
Yes. Guest checkout is enabled, so you can order without creating an account. Creating one simply saves your shipping details and lets you track previous orders from the My Account page.
Use the search bar at the top of any page, or browse by brand — Fear of God and Stone Island — or by garment type: hoodies, sweatshirts, T-shirts, long-sleeve tops, jackets, trousers and shorts. Product titles include the colourway and print, so searching a print or colour name usually lands you on the exact item.
Products
Two: Fear of God (including its Essentials line) and Stone Island. Every product on the site belongs to one of them, and each brand is listed as its own category as well as broken down by garment type.
Hoodies, sweatshirts, T-shirts, long-sleeve tops, jackets and overshirts, trousers, shorts and accessories. Stock moves quickly, so our category pages always reflect what is currently available.
Every listing uses photographs of the specific colourway and print you are ordering. Colour can shift slightly between screens and between production batches, so if an exact shade matters to you, message us before ordering and we will confirm it.
Every piece is inspected before it is packed — branding, stitching, labels, hardware and print quality. If a piece does not meet our standard, it does not go out. If anything about an item you receive is not right, contact us and we will resolve it under our Returns & Exchanges policy.
No. foghual.com is an independent retailer. We are not affiliated with, endorsed by, sponsored by, or acting as the official website of Fear of God, Essentials, Stone Island or any other brand whose products appear on this site. All trademarks belong to their respective owners.
Wholesale
Yes. We supply resellers, market traders and small boutiques, and pricing drops as quantity rises. Bulk rates are quoted per order rather than published on the site — send us the styles, sizes and quantities you need and we will come back with a price.
Bulk pricing starts from a mixed cart of 10 pieces. Below that, standard retail prices apply. Larger orders get progressively better rates.
Yes, and most bulk buyers do. Mix any combination of Fear of God, Essentials and Stone Island styles, sizes and colourways in a single order — there is no requirement to buy one style in depth.
Message us on WhatsApp at +86 180 3551 8564 with your list (style, size, quantity), or email info@foghual.com. Quotes are usually returned within one business day.
Yes. We ship to freight forwarders, consolidation warehouses and third-party fulfilment addresses as well as to end customers. Enter the warehouse address at checkout, or send it to us with your order number and we will route the parcel accordingly.
Yes — ask us and we will send the image set for the styles you are stocking, so your own listings match what your customers receive.